How it works..
We aim to make renting and owning an instruments as simple as possible…any questions then please contact us.
You’ll find all the details of our monthly instrument hire below. We’ve tried to cover everything you need, but if you have any questions, please don’t hesitate to get in touch. We’re always happy to help.
Payment & Owenership
Delivery & Return
We provide two flexible Rent to Buy options: 6 months or 12 months.
Each plan has a minimum hire period of three months. After that, you’re free to return the instrument at no cost, and the agreement simply ends.
Alternatively, continue with your monthly payments for the full plan, and the instrument becomes yours.
It really is that straightforward!
Delivery
Your order will arrive within 2–4 working days. If it’s likely to take longer, we’ll let you know.
We ship with Parcelforce, Royal Mail, or DPD (depending on the instrument size), and you’ll receive full tracking details.
Returns
Returning is simple: just complete our return form. Larger items can be collected from you, while smaller ones can be dropped off at any Post Office.
Loss , Damage & Insurance
Repairs & Maintenance
Loss & Theft
If your instrument is lost or stolen, you must report it to the Police and provide us with the incident number. Once received, we’ll arrange a replacement instrument for you. An insurance excess of £45 will apply.
Insurance
All instruments are fully insured for the duration of your hire. If your instrument is lost, stolen, or damaged beyond repair, a £45 insurance charge will be payable.
Maintenance
Your instrument is designed to last with the right care. We’ve provided some simple maintenance tips to help reduce the chance of problems.
Repairs
If your instrument needs a repair during your hire period, please get in touch. We can provide a free on-site repair service, or arrange for the instrument to be returned to us for repair.
Consumable Accessories
Everyday items such as strings, reeds, and cleaning supplies aren’t included in the free repair service. However, you can purchase these from us at a discounted rate. For advice or recommendations, just contact us.